Refund Policy

At Green Haven Guide, we are dedicated to providing our customers with high-quality indoor plants and care products. We want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund policy below.

Return Eligibility

To be eligible for a refund, items must be returned within 30 days of the purchase date. The following conditions must be met:

  • The item must be in its original condition and packaging.
  • Plants must be healthy and free from pests or disease.
  • Proof of purchase (receipt or order confirmation) is required.

Refund Process

If you wish to return an item, please follow these steps:

  1. Contact our customer service team at [email protected] to initiate your return.
  2. Pack the item securely in its original packaging, including any accessories or paperwork.
  3. Ship the item to the return address provided by our customer service.

Refund Timeline

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Exemptions

Certain items are not eligible for a refund, including:

  • Gift cards
  • Sale items marked as non-returnable

Contact Us

If you have any questions or concerns regarding our refund policy or your order, please don’t hesitate to reach out:

Thank you for choosing Green Haven Guide for your indoor plant care needs!